Buyers-Faqs

Auction Buyers FAQ's

RA offers a wide variety of bulk wholesale merchandise catering to the unique needs of dealers with products ranging from new, used, refurbished, returns, EOL and salvage in many different categories of Technology.

Our product categories include, Mobile devices, Mobile accessories, Wearables, Computers & Networking, Computer accessories and consumables, Technology gadgets to name a few.

Majority of RA auctions begin bidding at $500 with no reserve, letting the marketplace decide the final price. Be sure to check back with new auctions being added daily!!

Step 1: Register
Registering as a buyer on RA is free and easy. Simply CLICK HERE to start the registration process.
We value the integrity of your data and the information you provide will be verified. If we need additional information, our support team will contact you. Within 72 hours of being verified you will receive a response confirming your membership.

If you have questions about our registration or verification process you may contact us by phone at 1800 751 907 or email us at info@renewablemobile.com.au

Step 2: Find Merchandise
Browse auctions on our site on the auctions tab

Step 3: Bid
Provided your registration has been verified, you may bid on any auction by entering your maximum bid in the “Place Bid” box on any auction view page.
All bid pricing is inclusive of GST

Step 4: Pay for an Auction
Depending on the Auction Type and transaction amount, we accept PayPal, Credit Card or Bank Transfer for Auctions up to $4999(AUD)
Any transaction over $5,000(AUD) or from outside of Australia, will require payment via a Bank Transfer.
Please note: if you win the Auction you will be required to pay within 24 hours otherwise the lot will be offered to the runner up

 

Step 5: Receive Assets
Assets are typically shipped within 3 business days of receipt of payment.

Step 6: Manage Your Account
Visit the “My account” section to view transactions, change your profile, add auctions to your watch list, and much more!

  • Management of the logistical process of picking up and delivering goods
  • Shipment tracking via messaging
  • Assistance with questions regarding shipping arrangements
  • Detailed reporting on each transaction
  • Dedicated customer service support
  • Liaise between buyers and sellers to provide neutral, unbiased support in the event of a dispute
  • Registered dealer base with full client details.

Visit the link below to reset your password.
https://renewablemobile.supply/my-account/lost-password/
You may also email us on info@renewablemobile.com or call 1800 751907 for password reset assistance.

New
New assets are in original packaging and possess all of the characteristics, qualities and features as advertised by the manufacturer.
Traditionally, they are overstock items that were never offered for sale in a retail environment or used in any way.

Refurbished
Refurbished assets are used, but have been inspected, tested and restored to fully working condition. They rarely come in their original packaging and seldom contain any documentation or any additional parts and/or accessories.
Due to their operational history, refurbished assets possess noticeable cosmetic defects and/or blemishes, including but not limited to dents, scratches and signs of age.

Returns
Returned merchandise were assets sold to a customer, who then either physically brought the item back to a store or mailed it to a specified location. Reasons for returning a product may not have any correlation to its utility (i.e., size, color, model, etc.), and as a result may be in fine working order.

The majority of returns, however, do have some operational and/or cosmetic problems. Depending on a company’s return policy, these items may also reflect a measurable amount of use. In addition, since most of these items are sent through a reverse supply chain (e.g. from a customer back to a store or a centralized warehouse), they can show signs of further handling.

Returns may not come in their original packaging and often do not have any of the advertised documentation or additional parts and/or accessories. Accordingly, returns can exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing.

EOL
EOL were assets previously available for sale in a retail environment but were never sold. They usually possess one or more price tags and/or stickers, indicating multiple markdowns and have been exposed to appreciable customer contact.

In addition, since most of these items are sent through a reverse supply chain (e.g. from a retailer back to a centralized warehouse), they can show signs of further handling. Accordingly, EOL may exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing.

Used
Used assets were previously sold, put into use and possess noticeable cosmetic defects and blemishes, including but not limited to dent, scratches and signs of age. Since these assets are usually pulled from a working environment, they rarely come in their original packaging and rarely contain any documentation, additional parts and/or accessories. They are tested to meet the basic requirements of functionality, and therefore may not be in optimal working condition as they may require additional maintenance and repair.

Salvage or BER.
Salvage assets have been identified as defective for reasons concerning their functionality, appearance or both. Salvage assets usually can only be used for parts and are therefore recommended for professional buyers specialized in repairs or resale parts.

Merchandise on RA includes product from retailers, manufacturers, dealers, govt agencies, financial institutions, leasing companies, and logistics providers. They are either provided to RA for warehouse processing or held at the seller’s location for distribution. The auction page specifies the location of inventory.

You may sign up to watch an Auction in order to be notified with updates.

“Buy Now” is a feature that allows you to instantly purchase an auction for a fixed price rather than placing a bid. This feature is only available for certain sealed bid and regular auctions. If an auction is eligible for a fixed price, you will see the required fixed price listed. Please note that by clicking on the “Buy Now” button and confirming your purchase on the following pages, you will have won the auction and are required to complete payment immediately.

You will receive an email indicating another bidder has outbid your highest bid amount. If the auction is still open, you will have a chance to place a new, or proxy bid by going back to the auction page.

If you’re the highest bidder at the close of an auction, you will receive an email with payment instructions. Once we receive and process your payment, we will prepare the merchandise for delivery to the shipping address on file.

Your bid is a binding contract. Once the bid has been placed, it cannot be cancelled or retracted. If you are the winner and unable to complete the transaction, please contact us at 1800 751 907 as soon as possible to determine your options.

Quantity variance is the percentage of items that are deemed to be either in excess of, or less than the amount listed on the auction.

Some bulk lots may have slight variations from the estimation.

If the variance is less than 2% +/- of the listed QTY we do not accept any claims.

Unlike a standard auction, a sealed bid auction does not allow buyers to view the bid history, or the minimum bid required to win the auction. Therefore, to place a competitive bid, buyers should indicate the highest amount they are willing to pay for that auction. The winning bidder is the one who submits the highest bid, so long as it meets the confidential minimum amount set by the seller. This winner will receive an email notification within two (2) business days of the auction close time with instructions for completing payment.

We do not charge a fee to register or browse through our marketplace. As a winning bidder, you’ll pay the final auction price and appropriate shipping fees, which are collected prior to goods being shipped from the seller’s location.

At this time, we are unable to split the method of payment. Please choose one of our accepted methods of payments to remit in full.

Yes, all payment information will be stored and processed using our secure server. All data is transferred in an encrypted format, and can only be decrypted by RA or the processing bank.

You, the buyer, are responsible for all shipping costs including duties and taxes for Local or international shipments.

Depending on the shipping method, shipment can take between 3 and 7 business days.

All shipments are sent road freight unless requested by air for an extra fee.

No guarantees are, or should be, implied outside of what is listed in the auction description.

This would be determined during the dispute process. To file a dispute use the resolution centre online which will be forwarded directly to an account manager.

We cannot guarantee a refund until a dispute claim has been settled in your favour.

To file a dispute, use the resolution centre online.

We will investigate the matter and come to a resolution within 10 business days. All parties must abide by the dispute resolution provided by RA. Supporting documentation such as photographs, video clips and/or detailed manifests are an essential part of the claims process, so please include it when submitting the dispute online. See the section called “What do I do when I received the merchandise” for more info.

If the items received are not in the condition stated within the auction details, or are grossly misrepresented, you should file a dispute claim. Once a dispute claim is filed, RA will investigate the matter and come to a resolution to be adhered to by both buyer and seller.

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